These Terms and Conditions govern your use of Honey Hydroponic website and apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site.

You are permitted to use Honeys Hydroponic website for your own use and to print and download material from this Website provided that you do not modify any content without our consent.

Prices and Payments

All prices and charges on this site are in UK pounds. They are inclusive of VAT.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

If we are not able to supply the goods you have ordered we will supplement alternatives on a like for like basis or refund this part of the value of the sale only. In any of these events we will contact you first.

Out of stock or discontinued products

In a unusual  sale  of a product being out of stock or discontinued we will send an alternative or a free upgrade, an email will be sent about within 24 hours to notify you .

If there is no reply, we will send out either of the options given.

This procedure  is to always ensure we are supplying  your order as quickly as possible.

Delivery

You must inform us of any damage or shortages within 24hrs of receipt. Any damage to packaging must be noted on the delivery documentation for a claim to be valid. All items sent out will be in discreet plain or black  packaging.

All items are checked before we post ..

Delivery Times are estimates only and we will only look in to  claims for lost items after a period of 21 days (unless stated). We will try to make sure you are contacted if we are not able to dispatch in time to achieve this timescale.

 We must receive payment in full before we post any items..

You must sign for the delivery. Any discrepancies with the delivery you will need to contact the delivery company  If no one is home when the delivery is scheduled then you will be given a card for a re delivery by the courier

Tracking can be provided

Returns and refunds

You are protected by Distance Selling regulations. These regulations apply to UK “distance sales” (e.g. an internet or phone order that is sent through the post to the end user) and allows you to return goods (at your cost) within the period of 7 days of the sale date and get a full refund for the goods you purchased, provided they are in their original undamaged packaging and the item has not been used or assembled in any way. As soon as you use the goods, these regulations cease to apply unless the goods are defective damaged in transit (notified within 24hrs) or not as described.

Any alleged defect shall be notified by the Customer to Honey Hydroponic within 7 days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2 days of the defect coming to the Customers attention.

Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services.

Box Fans , Extraction fans and Carbon Filters Once Used In The Grow Area are unable to refund or exchange

Once a grow tent has been taken out of its box we are unable to refund or exchange the item.